I developed a suite of email templates for ICT internal communications and alerts. Using the Stripo email template builder to output as Microsoft Outlook templates, these adhered to University brand guidelines and style guide specifications, as well as including the acknowledgement of country in a visually respectful way. I prepared a series of instructions for the internal communications officer for ICT Services to saving and distributing, mindful of some technical limitations of the Outlook platform.

In August 2025, ICT explored the use of Viva Amplify, an emerging internal communications campaign tool for preparing communications for distribution on Microsoft channels, including Outlook, SharePoint, Viva Engage and Teams. I re-created the templates in an ITDS Alert “campaign” on the platform and we are trialing the use of this tool as it offers streamlined approval processes, and excitingly, analytics tools to monitor a range of audience metrics for publications (including open rate, view time, link/button clicks, emoji/reaction sentiments) etc. These analytics are helpful to gauging viewer engagement and sentiments.

A less formal communication, Greetings from ICT is a weekly email sent to all University staff to educate on a variety of ICT topics.

Webinar Wednesday email templates were created to promote fortnightly webinar topics to staff across 2024-2025. I re-created the templates using the Stripo platform in early 2024, on-brand to UniSQ but distinct enough to be identified as its own internal initiative. These contemporary, clean and visually attractive templates contributed to elevated engagement with the Webinar Wednesday sessions.